Refund & Cancellation Policy

Nothing renews, so there is nothing to cancel. Failed generations are never charged, so there is nothing to claim back. An unused token pack can be refunded within 7 days of purchase.

You are never billed for a design that did not arrive. Tokens are deducted only after a design has been delivered, and only for the images actually rendered. If the generation fails, if our design engine is unreachable, or if your brief is declined before rendering starts, no tokens leave your balance.

This is decided by our systems from what actually happened, automatically. You do not need to report it, prove it or ask for anything back.

If you believe you were charged for a design you never received — for example your connection dropped at the moment it completed — email us with the approximate time and we will check the record and return the tokens if the charge was wrong.

If you buy a token pack and change your mind, we will refund it in full within 7 days of purchase, provided you have not spent tokens from that purchase. Write to us from the email address on the account.

If you have spent some of the pack, it is no longer refundable, because the cost of generating those designs has already been incurred on your behalf. We may still make an exception where something clearly went wrong at our end; ask.

Tokens do not expire, so there is no need to rush a purchase or use tokens before a deadline.

• Tokens already spent on delivered designs.
• Free tokens granted to new accounts — they were never paid for.
• Dissatisfaction with the aesthetic result of a delivered design. AI output is variable and subjective; we recommend spending a small pack first to see whether the tool suits you. Free tokens exist so you can try it before paying anything.
• Accounts closed by us for breach of the Terms & Conditions.

A design that is delivered but poor is not the same as one that failed. Where the system itself reports that it could not reach its quality bar, you still receive every attempt it made, and you can see the score and the reasoning for each one.

Email aetherdesignsupport@gmail.com from the address registered on your account, with the date of purchase and the pack you bought. Please put “Refund request” in the subject line.

We aim to acknowledge within 2 working days and to decide within 7. Approved refunds are returned through Razorpay to the original payment method — we cannot pay to a different account or by another route. Razorpay and your bank typically take a further 5 to 10 working days to credit it.

There is no subscription and no recurring payment, so there is nothing to cancel. You can stop using the service whenever you like. To close your account entirely, email us; unspent purchased tokens are refunded on the terms in section 3, and your designs are deleted.

Prajin S, sole proprietor trading as Aether Design AI
18 Ganapathy Street, Poothapedu, Ramapuram, Chennai 600089, Tamil Nadu, India
aetherdesignsupport@gmail.com